Shipping policy
MatchaHype.com
Email: hello@MatchaHype.com
Effective Date: March 28, 2026
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out and you will receive a confirmation email with tracking details.
2. Shipping Time
Estimated delivery time depends on your location:
- Domestic Orders: 5–10 business days
- International Orders: 7–15 business days
Please note that these are estimated delivery times and may vary due to external factors.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location
- Occasionally, we may offer free shipping promotions
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment status.
5. Delays
While we strive to deliver your order on time, delays may occur due to:
- High demand or peak seasons
- Courier delays
- Customs clearance (for international orders)
MatchaHype is not responsible for delays caused by shipping carriers.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- If you notice an error, contact us immediately at hello@MatchaHype.com
7. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please contact your local courier first
- If the issue persists, reach out to us at hello@MatchaHype.com
We will assist you, but we are not liable for lost or stolen packages once marked as delivered.
8. Damaged Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos or videos as proof
We will arrange a replacement or refund as per our Return & Refund Policy.
9. Contact Us
For any shipping-related questions or concerns: