Refund policy

MatchaHype.com
Email: hello@MatchaHype.com
Effective Date: March 28, 2026

1. Overview

At MatchaHype, we are committed to delivering high-quality oversized tees, sweatshirts, and coffee mugs designed for matcha lovers. If something isn’t right with your order, we’re here to help.

2. Eligibility for Returns

We accept returns only under the following conditions:

The item is damaged, defective, or broken upon arrival
The item did not arrive within the expected delivery timeframe

We do not accept returns or exchanges for:

Wrong size selection
Change of mind
Minor color or design variations (due to screen differences)

3. Return Request Process

To initiate a return, please contact us at hello@MatchaHype.com within 48 hours of delivery.

Your email must include:

Order number
Clear photos/videos of the damaged or defective item
A brief description of the issue

Failure to provide proper proof may result in rejection of the request.

4. Refund Policy

Once your request is reviewed and approved:

A full refund will be issued to your original payment method
OR
A replacement product will be shipped at no additional cost (based on your preference)

Refunds are typically processed within 5–7 business days after approval.